Privacy Policy
Last updated: August 2025
1. Who I Am
I am Lisa Clifford, a Cognitive Behavioural Therapist trading as Shift Happens Therapy Limited. I am the data controller for the personal information you provide to me.
You can contact me at:
Email: lisa.shifthappens@gmail.com
Phone: 07811 663180
Postal Address: Available on request
2. What Information I Collect
When you contact me through my website, I may collect:
- Your forename and surname
- Your email address
- Your phone number
I do not collect any other personal information through this website. If we work together, further information will be collected separately and securely, in line with professional and legal requirements.
3. How I Use Your Information
I use your personal information to:
- Respond to your enquiry
- Arrange appointments or consultations
- Maintain basic records for administrative purposes
I will not use your details for marketing without your explicit consent.
4. Legal Basis for Processing
Under the UK GDPR and Data Protection Act 2018, I process your personal information on the following legal bases:
- Consent – when you provide your details through my contact form or email me directly.
- Contract – if you become a client, I will need to use your details to provide therapy services.
5. Who I Share Your Information With
I do not sell or trade your personal information.
Your information may be stored securely on:
- Wix.com (my website host)
- My secure email provider (Gmail.com)
These providers have their own privacy policies and comply with data protection law.
6. How Long I Keep Your Information
If you contact me but do not become a client, I will delete your details within 3 months of our last contact.
If you become a client, your information will be kept in line with my professional record-keeping policy for 7 years and then securely destroyed.
7. Your Rights
You have the right to:
- Access the personal data I hold about you
- Request correction or deletion of your personal data
- Withdraw your consent at any time
- Lodge a complaint with the Information Commissioner’s Office (ICO) if you are unhappy with how I handle your data: www.ico.org.uk
8. Cookies
This website uses cookies to make it work properly. Non-essential cookies (such as for analytics) will only run if you give your consent via the cookie banner. For more information, please see my Cookie Policy available on website.
9. Changes to This Policy
I may update this Privacy Policy from time to time. Any changes will be posted on this page with a new 'last updated' date.