​Last updated: August 2025

​

1. Who I Am

I am Lisa Clifford, a Cognitive Behavioural Therapist trading as Shift Happens Therapy Limited. I am the data controller for the personal information you provide to me.
You can contact me at:
Email: lisa.shifthappens@gmail.com
Phone: 07811 663180
Postal Address: Available on request

​

2. What Information I Collect

When you contact me through my website, I may collect:
- Your forename and surname
- Your email address
- Your phone number

I do not collect any other personal information through this website. If we work together, further information will be collected separately and securely, in line with professional and legal requirements.

​

3. How I Use Your Information

I use your personal information to:
- Respond to your enquiry
- Arrange appointments or consultations
- Maintain basic records for administrative purposes

I will not use your details for marketing without your explicit consent.

​

4. Legal Basis for Processing

Under the UK GDPR and Data Protection Act 2018, I process your personal information on the following legal bases:
- Consent – when you provide your details through my contact form or email me directly.
- Contract – if you become a client, I will need to use your details to provide therapy services.

​

5. Who I Share Your Information With

I do not sell or trade your personal information.
Your information may be stored securely on:
- Wix.com (my website host)
- My secure email provider (Gmail.com)
These providers have their own privacy policies and comply with data protection law.

​

6. How Long I Keep Your Information

If you contact me but do not become a client, I will delete your details within 3 months of our last contact.
If you become a client, your information will be kept in line with my professional record-keeping policy for 7 years and then securely destroyed.

​

7. Your Rights

You have the right to:
- Access the personal data I hold about you
- Request correction or deletion of your personal data
- Withdraw your consent at any time
- Lodge a complaint with the Information Commissioner’s Office (ICO) if you are unhappy with how I handle your data: www.ico.org.uk

​

8. Cookies

This website uses cookies to make it work properly. Non-essential cookies (such as for analytics) will only run if you give your consent via the cookie banner. For more information, please see my Cookie Policy available on website.

​

9. Changes to This Policy

I may update this Privacy Policy from time to time. Any changes will be posted on this page with a new 'last updated' date.

​

​